Welcome to the LIV Website FAQs
Here you’ll find some frequently asked questions about our website and helpful answers to improve your user experience.
Please browse through our list of questions and answers or make a suggestion about the LIV website by completing our feedback form.
Q. Why did the LIV build a new website - what was wrong with the old website?
The new website was redeveloped to offer members and the community a new user friendly website, which includes an improved search feature, easy to use menus and navigation, plus a simple content structure informed by member focus groups.
The new website offers a range of ways to locate information, and allows the LIV to communicate and engage with members and the community more effectively.
We have added a News section on the homepage to deliver you the latest information and updates from the LIV and within the legal sector.
In addition, the layout and design has been simplyfied and the new look mega menu and deep footer gives you access to information at their fingertips.
Q. I'm having problems finding what I am looking for
Find tips for navigating the new LIV website by viewing our online
video tutorial. You can also visit out LIV website
help page that will assist with any troubleshooting issues. If you are still having problems, please contact our Membership team on 96079411 (Monday - Friday 9.00am - 5.00pm). Alternatively, call our website information line on 03 9607 9350 or 03 9607 9466 (Monday - Friday 9.00am - 5.00pm).
Q. Have my login details changed?
Members
No. Your login member id and password have not changed for the new website. For assistance on how to login go to the
help page.
Non-members
If you are a non-member and have an existing My Account, your details for logging in and registering for LIV CPD activities and events will not have changed.
If you have yet to create a non-member account you can
register a new account online. This will allow you to login an register for LIV CPD activities and events. At the same time you can subscribe to LIV email whatsOn updates and invitation emails. Once set up you will be able to manage your details at any time by logging in to your My Account.
Q. What happened to my bookmarks?
If you have bookmarked pages on the previous LIV website, then you will need to update them as the links have changed. The Bookshop and About LIV section pages have mostly stayed the same.
We have moved the Media Centre from About LIV and placed it under Practice Resources. It is now called our
News Centre and it is where you will find our media releases, speeches, president's and young lawyers' blogs, videos, eNews, social media portal and more.
Here are more areas of the new website you might want to bookmark now:
Q. Who built the new website?
This new website has been designed and built by the LIV eMarketing team with the assistance of the Information Technology team. The LIV hosts the www.liv.asn.au website in-house.
The content structure was informed by conducting member focus groups. These were important in validating our approach to the new website information architecture so we hope you are pleased with the final result. The focus group participants also validated our approach to the new design and page layouts. This was a key step before we could deliever this new website.
Q. So what's new on this website?
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Presentation of information
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Design and style has improved
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Content structure
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Search
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Navigation
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Introduction of a News area on the homepage
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Revised Practice Support section sitting under Practice Resources
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A scalable site that will allow the LIV to build on member needs in the future
For more information view our video tutorial guide to the new website