Information For Clients
The Legal Services Commissioner is responsible for the receipt, investigation and resolution of complaints about legal practitioners, which includes the settlement of disputes between legal practitioners and their clients.
Where the complaint raises issues about a legal practitioner’s professional conduct, the Legal Services Commissioner will investigate the complaint and in more serious cases initiate disciplinary proceedings. Where the complaint is about the costs charged by a legal practitioner or where it is alleged that the legal practitioner’s actions caused financial loss, the Legal Services Commissioner will attempt to resolve the dispute.
The Legal Services Commissioner may refer the investigation of conduct complaints to the Law Institute of Victoria. The Law Institute of Victoria must then investigate the complaint and report back to the Legal Services Commissioner. The Legal Services Commissioner may also delegate to the Law Institute of Victoria the function of attempting to resolve civil disputes.
Further information about how complaints are made and how complaints are dealt with is available on the website of the Legal Services Commissioner.