Webinar Frequently Asked Questions

Frequently Asked Questions

• How do I register for a webinar? When does registration close?

  Both LIV members and non-members can register for webinars online. View upcoming sessions here.

  Online registration closes 12 hours before the event begins. If you would like to book after online registration has closed, please contact the events team on phone 03 9607 9473 or email register@liv.asn.au

• When will I receive my webinar log in details?

  For most webinars, log in details are emailed to registrants the morning of the event. Log in details for online conferences are sent the day before the conference.

• It’s the morning of my webinar and I haven’t received an email with my log in details. What should I do?

  Check your junk folder. If you find your email there, remember to mark it as ‘safe’ so further correspondence goes to your inbox.

  Check your LIV member profile. Emails are sent to the primary email address linked to your LIV account. If you would prefer to have information sent to a personal account rather than your work account, this is where you can change your preferences.

  If you still haven’t received an email from us one hour before your webinar begins, email register@liv.asn.au or phone 03 9607 9473.

• Which platform does the LIV use to host webinars?

  Most LIV webinars are hosted by Zoom.

• Do I need a Zoom account to log into a webinar?

  No, you can join a webinar as a participant from your browser.

• Can I log into a Zoom webinar from my phone or iPad?

  Yes, you can access Zoom from most devices. Download the zoom app and enter meeting ID and password when requested.

• What is the best browser to run Zoom?

  Zoom works best on Chrome and Firefox. Past webinar attendees have expressed some difficulties using Zoom with Internet Explorer.

• Do I need a webcam to join an LIV webinar?

  Unless otherwise indicated, only presenters enable their video and microphone for our webinars. For most professional development and educational webinars, you will not be visible or audible to other attendees and do not require a webcam.

  Some webinars incorporate a networking component, such as designated networking breaks to interact with fellow attendees. Participation in networking breaks are optional, as is the use of your camera and microphone.

• I have clicked on my Zoom link but nothing has happened. What should I do?

  All LIV webinars begin streaming five minutes before the session is scheduled to start. You will not be able to join the session before this time. If you click your link and are not prompted to join the webinar, we have not yet launched the session.

• Will I receive supplementary material for the webinar?

  All registrants receive a digital booklet containing papers, PPT slides used during the webinar and additional resources within a week of the session provided we have consent from the presenter(s) to distribute this material. All registrants also receive a recording of the webinar pending approval from the presenter(s).

• I cannot make the webinar at the scheduled time or am only able to attend part of the session. Can I view the webinar at a later time?

  All registrants will be emailed a recording of the webinar pending approval from presenter(s). Many recordings of webinar and face-to-face sessions, including LIV conferences and the 2020 February & March CPD program, are also available for purchase through the Education Production section of our website. Recordings of COVID-19 practice continuity and contingency planning web chats and webinars are available here.

  Please note: Despite our best efforts, we cannot guarantee recordings will be made available for all sessions and do not recommend relying on the availability of a recording for your compliance requirements. 

• I have read the above FAQs and am still experiencing technical issues. Who can help me troubleshoot?

  The LIV has a limited capacity to help you troubleshoot technical issues. Please review Zoom’s FAQs. If you still experience technical difficulties and require additional assistance please call Zoom Support toll free at any time on 02 80152088 and quote the meeting number found in your webinar email.

  Please also note that the quality of the webinar is dependant on the strength of your internet connection and familiarity with your device, such as how to adjust volume controls.