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Navigating Difficult Workplace Conversations

Navigating Difficult Workplace Conversations

Date & TimeTuesday 03 March 2020 1.30–4.45pm
Format Practice Essentials, Workshop
Price

Member

$360.00

Non-Member

$480.00

CPD Units 3
  • Ethics & Professional Responsibility
  • Professional Skills
  • Practice Management & Business Skills
Venue LIV, Level 13, 140 William Street, Melbourne View Map

People Essentials

Exclusive LIV Member Offer: Book online by February 12 and receive 20% off the member price*

Whether you are an established practice leader or in the early years of your career, having a difficult conversation about a workplace issue or challenge is inevitable. While many tend to avoid potential conflict and shy away from these interactions, it is important to master how to have these conversations and to understand the value they bring by establishing boundaries and expectations.

This hands-on workshop offers practical guidance on how to best handle conversations that are often avoided or mismanaged so that they remain respectful and are more likely to lead to positive outcomes.

Further details below.

Program Overview

  • Navigating Difficult Workplace Conversations - Tuesday 03 Mar
    • 1:00 PM Registration
      Light lunch provided upon arrival.
    • 1:30 PM Opening & Welcome
    • 1:35 PM Setting Up a Difficult Conversation for Success

      This session will provide an introduction to the Critical Conversation Framework and its application to dispute resolution, including peer to peer interactions.
      It will explore how to have respectful conversations that are more likely to lead to positive outcomes.

      At its conclusion, participants will be able to:

      • identify in advance, a conversation that is likely to require more preparation and care
      • explain the five-step process to set a possible difficult conversation up for success
      • use skills to deal with interpersonal workplace conflict

      Presenter: Sarah Rey, Principal Lawyer, Justitia

      Compliance Area: Professional Skills / Practice Management & Business Skills

    • 3:35 PM Afternoon Tea
    • 3:45 PM Ethics at Work

      The LIV’s Special Counsel Ethics will facilitate a highly interactive workshop discussion with attendees considering a selection of challenging ethical issues which can arise in the course of daily work within a legal practice. These will be illustrated by the use of de-identified real-life scenarios.

      Topics for discussion will include what to do if you are asked to investigate an employee relations problem which has arisen within your workplace, how should you respond when your own personal interests come into conflict with those of your client or your law firm, what should you do if a client tells you that she has reported your firm to the legal profession regulator for alleged misconduct by you in handling her matter, and how should you respond to a request by your firm to appear as a material witness in a case being run by one of the partners whose credit is under attack.

      Presenter: Michael Dolan, Special Counsel Ethics, Ethics and Professional Practice, Law Institute of Victoria

      Compliance Area: Ethics & Professional Responsibility

    • 4:45 PM Close

Further Details

  • Full Description


    *Exempt from the Early Bird offer are CLC, YL and Accredited Specialist members. The registration fee for these membership categories is $270.

    Whether you are an established practice leader or in the early years of your career, having a difficult conversation about a workplace issue or challenge is inevitable. While many tend to avoid potential conflict and shy away from these interactions, it is important to master how to have these conversations and to understand the value they bring by establishing boundaries and expectations.

    This hands-on workshop offers practical guidance on how to best handle conversations that are often avoided or mismanaged so that they remain respectful and are more likely to lead to positive outcomes.

    Topics covered include:

    • Setting up a difficult conversation for success
    • Skilling up to deal with interpersonal workplace conflict
    • Ethics in practice 
  • Presenters


    Sarah Rey, Managing Partner, Justitia

    Michael Dolan, Special Counsel Ethics, Ethics and Professional Practice Department, Law Institute of Victoria

     

  • Feb-March 2020 CPD Program


    Make your points count with the LIV.

    Developed in collaboration with industry experts, the all new CPD program covers 19 practice areas, all areas of Accredited Specialisation, all compulsory compliance areas and all career stages. Choose from a variety of options and formats to fit your busy schedule.

    Click here to learn more about our 2020 CPD program.

    Click here to view additional Practice Essentials workshops and seminars.