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Getting it Right: Excellent client service

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Getting it Right: Excellent client service

Date & TimeTBC
Format Webinar
Price

Member

$0.00

Non-Member

$121.00

CPD Units 1
  • Practice Management & Business Skills
Venue Online, Digital Delivery View Map

FREE for LIV Members. When it comes to building and maintaining client relationships, service excellence is key. In this session, we share the strategies you can employ to improve client service in your firm, helping you to strengthen relationships with your current clients and assisting you to win new ones.

Further details below.

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Further Details

  • Full Description

    When it comes to building and maintaining client relationships, service excellence is key. In this session, we share the strategies you can employ to improve client service in your firm, helping you to strengthen relationships with your current clients and assisting you to win new ones.

    Topics covered include:

    • Demonstrating value: pricing legal work
    • Scoping work: understanding the client’s needs, wants and expectations
    • Establishing better processes and practices in your firm to improve client interactions and strengthen relationships

    About the Regional & Suburban Series

    The Law Institute of Victoria, in conjunction with Victoria's regional and suburban law associations, is please to offer the Regional & Suburban Series. This webinar series has been designed to deliver informative, practial and engaging CPD that covers issues specific to members who practise in regional and suburban Victoria. Though topics covered in some sessions may have broader relevance and all practitoners are welcome to attend, content is developed to ensure a regional and suburban context is applied. 

     

  • Presenter

    John Chisholm, Principal, John Chisholm Consulting; Co-Founder and Director, Innovim Group

  • Registration, Pricing & Webinar Information

    Registration Information

    Online registrations close 12 hours before the webinar begins. If you would like to book after online registration has closed, please contact the events team on 03 9607 9473 or register@liv.asn.au.

    Full Pricing Details

    Member price: Free
    Non-member price: $121

    Not yet a member? Join the LIV and save on continuing professional development, training and events. Members also have access to exclusive resources, practice support services and discounts from our partners. Click here to learn more about membership or call 03 9607 9470 to join now.

    Webinar Details

    LIV webinars offer an interactive learning experience – wherever you are, from any device – and are run through Zoom. Register as you would any of our other in-person education and we’ll send you the webinar link and log in details the morning of the event date.

    Please Note: Instructions are sent to the primary email address linked to your LIV account. If you do not receive an email from us, check the contact details in your LIV profile to confirm the correct email. If you have not received instructions from us within an hour of the event, please contact the events team at register@liv.asn.au or 03 9607 9473.

    For additional information on LIV webinars, see our Frequently Asked Questions.