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Designing digital justice

Designing digital justice

By Professor Kathy Laster

The legal sector can learn from the design approach of the retail sector. What do the taxi industry, a department store and a supermarket have in common with the legal system? This sounds like the beginning of a bad lawyer joke, but the digital revolution has disrupted diverse service providers in surprisingly similar ways. Online platforms now facilitate direct access to goods and services of all kinds thereby shrinking, even eliminating “wholesalers” or middlemen. So what lessons can lawyers, courts and tribunals learn from the consumer-led DIY direct service push? And how do we redesign our legal system to meet the retail nature of the digital world?

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