Video: Legal Forum 2025: S5 Difficult Conversations: Terminally Ill Clients and Family Members | Law Institute of Victoria
This session focuses on how to build trust and provide support through effective communication strategies.
Equip yourself with a practical toolkit as a panel explore the emotional and ethical complexities of sensitive discussions, focusing on the role of empathy and active listening. Learn to convey legal information with compassion, ensuring clients and families understand their options. Master the art of maintaining professional boundaries while addressing emotional needs and providing guidance on estate planning and healthcare directives.
With an emphasis on cultural competence and adapting communication for diverse backgrounds, case studies will highlight how to manage these conversations with professionalism and compassion.
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